Welcome to your gateway into WELLegacy's world—a space designed to orient, inspire, and equip you for excellence in your dual creative-strategic role.
Welcome to WELLegacy, Emmanuel
WELLegacy is a premium-to-luxury travel and wellness brand rooted in authenticity, legacy-building, and connection. We exist at the intersection of rejuvenation and adventure, creating meaningful experiences that fundamentally change how people return to everyday life. Our approach is never performative, never generic—always real, refined, and restorative.
As you step into your dual creative-strategic role, you'll be responsible for maintaining, elevating, and innovating WELLegacy's digital presence across Instagram, Facebook, and supporting platforms. You are both a Social Media Manager and a Graphic Designer—a guardian of brand voice and a creator of visual legacy.
Your Dual Role
Social Media Manager
Graphic Designer + Brand Asset Creator
Brand Archetype
Primary: The Sage—wisdom, insight, clarity, perspective
Secondary: The Explorer—adventure, freedom, experiential growth
Our brand personality is sophisticated, grounded, premium, aspirational, heartfelt, intentional, connected, and warm. These aren't just adjectives—they're the emotional foundation of every piece of content you'll create, every caption you'll craft, and every design decision you'll make.
Navigation Overview
This comprehensive onboarding hub is structured to guide you through every dimension of your role at WELLegacy. Each section builds upon the last, creating a complete understanding of our brand, expectations, and collaborative workflows.
01
About WELLegacy
Brand pillars and target audience
02
Brand Foundations & Voice
Core story and voice guardrails
03
Brand Audit Framework
Your first major deliverable
04
Social Media Strategy
Platforms, frequency, and content pillars
05
Graphic Design & Template Guide
Visual direction development
06
Content Calendar & Posting Schedule
Monthly structure and workflows
07
Tools, Assets & Access
Platform credentials and resources
08
VA Responsibilities & Workflows
Day-to-day expectations
09
Communication Protocols
Working hours and escalation procedures
10
Competitor Analysis Framework
Differentiation opportunities
11
Crisis & Reputation Management
Response principles
12
Paperwork & Contracts
Legal documentation
13
Final Notes & Success Checklist
Your roadmap to excellence
About WELLegacy
Brand Pillars
Legacy
Travel as a means of creating generational stories that endure beyond the journey itself
Wellness & Renewal
Every trip has a restorative element—physical, emotional, and spiritual restoration
Connection
People-first experiences with profound emotional resonance and authentic human bonds
Authenticity
Real voices, real cultures, real stories—never manufactured or contrived
Adventure
Not chaotic, but curated. Intentional expansion that challenges and transforms
Luxury
Clean, elevated, warm—never flashy. Premium experiences with soul and substance
Target Audience
Our core audience consists of women and families spanning Gen X, Millennial, and Gen Z demographics. These are discerning travelers who seek premium travel experiences that feel genuinely transformational—not merely transactional.
They value wellness and adventure in equal measure, refusing to compromise one for the other. They're drawn to experiences that create lasting memories and foster deep connections, both with themselves and their loved ones.
Most importantly, they want travel that means something. They're investing not just in destinations, but in the person they become through the journey. They seek experiences that restore their energy, reconnect them to what matters most, and create stories worth passing down through generations.
They appreciate sophistication without pretension, luxury without excess, and transformation without performance.
Social Media Handles:
Brand Foundations & Voice
Core Story
WELLegacy exists to help people travel in a way that restores their mind, reconnects them to themselves and each other, and supports long-term legacy building. We believe that the most meaningful journeys aren't about escaping life—they're about returning to it with renewed clarity, deeper connections, and a strengthened sense of purpose.
Every experience we curate is designed with intention. We don't simply book trips; we architect transformations. Our approach combines the restorative power of wellness with the expansive possibilities of adventure, creating journeys that honor both the need for rest and the hunger for growth.
This isn't about chasing Instagram moments or collecting passport stamps. It's about creating experiences so profound they ripple through families for generations. It's about returning home not just with photos, but with a fundamentally shifted perspective on what's possible.
Brand Voice Traits
Warm, Grounded, Elegant
Our voice feels like a conversation with a trusted friend who has exquisite taste—sophisticated but never cold, refined but always approachable.
Knowledgeable Without Being Pretentious
We share expertise generously, but never from a pedestal. Authority emerges from genuine understanding, not performance.
Inviting, Human, Real
Every word should feel authentic and unforced. We speak to real desires, real challenges, and real transformations.
Purposeful + Clean Luxury
Premium quality is evident in every detail, but never excessive. Luxury serves the experience, not the ego.
Forward-Thinking and Emotionally Aware
We understand the internal landscape of our travelers—their hopes, hesitations, and the courage it takes to invest in transformation.
These words aren't just vocabulary—they're the essence of every story we tell and every experience we create.
Every piece of content you create should pass this simple test: Does it sound like something a real human would say to someone they genuinely care about? Does it balance aspiration with authenticity? Does it invite connection rather than performing for applause? If the answer to any of these is no, revise until it's yes.
Brand Audit Framework
This comprehensive brand audit represents your first major deliverable and establishes your baseline understanding of WELLegacy's current digital presence. Approach this with both analytical rigor and creative insight—you're not just documenting what exists, but identifying opportunities for elevation and innovation.
Audit Categories
1
Visual Identity
Assess color consistency across platforms, typography alignment with brand positioning, layout pattern coherence, photography style (authentic versus staged), and iconography integration. Document what's working and where visual inconsistencies disrupt brand recognition.
2
Messaging + Voice
Evaluate caption consistency, tone alignment with brand voice guidelines, brand story clarity across touchpoints, and emotional resonance with target audience. Identify where voice wavers or strengthens.
3
Platform Optimization
Review bio clarity and conversion potential, highlight organization and story archiving strategy, pin effectiveness, and profile photo quality. Assess whether first impressions accurately represent WELLegacy's premium positioning.
4
Content Performance
Analyze high-performing post themes, engagement patterns (comments, shares, saves), comparison of video versus static post performance. Identify what resonates most deeply with our audience.
5
Competitor Comparison
Document positioning gaps in the market, differentiation opportunities, content style contrasts. Understand where WELLegacy stands apart and where we can strengthen our unique voice.
6
Systems & Tools
Evaluate scheduling flow efficiency, asset organization clarity, template maintenance practices. Identify workflow improvements that will enhance your ongoing productivity.
Your audit should result in a comprehensive document with visual examples, performance data, competitive insights, and actionable recommendations. This becomes your roadmap for the first 90 days and beyond.
Social Media Strategy
Primary Platforms
Instagram
Our primary platform for visual storytelling, community building, and brand presence. Instagram is where WELLegacy's aesthetic and voice come to life most fully.
Facebook
Secondary platform focused on deeper community engagement, longer-form storytelling, and connecting with our multigenerational audience.
TikTok (Optional)
Strategic repurposing of Instagram Reels content to expand reach, particularly with younger demographics seeking authentic travel content.
Posting Frequency
Instagram Feed
3–4 posts per week
Instagram Stories
4–6 stories per week
Facebook Posts
3 posts per week
Reels
1–3 reels per week
Carousels
1–2 carousels per week
This frequency balances consistent presence with quality-over-quantity. Each post should feel intentional, never rushed. If a piece of content doesn't meet our standards, it's better to delay than to compromise brand integrity.
Content Pillars
These seven content categories form the foundation of WELLegacy's social media presence. Each pillar serves a distinct purpose in our storytelling ecosystem, and your content calendar should weave through all seven with strategic balance.
Legacy Travel Stories
Narratives that highlight generational connection, family bonding, and experiences that become treasured memories passed down through time.
Wellness & Restoration
Content focused on the restorative elements of travel—spa experiences, mindfulness practices, nature immersion, and returning home renewed.
Travel Planning Expertise
Behind-the-scenes insights into our curation process, destination expertise, insider knowledge, and what makes our approach unique.
Client Transformations & Reviews
Real stories from real travelers—testimonials, transformation narratives, and the lasting impact of WELLegacy experiences.
Behind-the-Scenes Process
Glimpses into how we work, our attention to detail, partnership relationships, and the care invested in every journey.
Cultural Insight & Destination Education
Deep dives into destinations, cultural context, respectful travel practices, and what makes each location special beyond surface-level tourism.
Premium Aesthetic Visuals
Pure visual storytelling—images that evoke emotion, aspiration, and the WELLegacy aesthetic without needing extensive captions.
CTA Framework
Soft CTAs
"Learn more about this experience."
"Discover how we curate transformative journeys."
"Ready to explore what's possible?"
Use these for educational content, inspiration posts, and early-stage engagement.
Hard CTAs
"Ready to curate your next comeback? Link in bio."
"Let's design your legacy journey—book your consultation today."
"Transform your travel story. Start here."
Use these for conversion-focused content and when promoting specific offerings.
Trend Assessment
Not every trend belongs in WELLegacy's content ecosystem. Your role includes discerning trend assessment—identifying what amplifies our brand versus what dilutes it. This requires both creative instinct and strategic discipline.
Trend Assessment Criteria
Before adopting any social media trend, audio, format, or viral content style, it must pass ALL four criteria:
1
Luxury/Wellness Aesthetic Alignment
Does this trend maintain our premium, grounded, wellness-infused visual language? Or does it veer into chaos, performative energy, or generic influencer territory?
2
Brand Voice Consistency
Can we participate in this trend while staying true to our sophisticated, authentic, warm tone? Does it require us to shout, perform, or adopt language that feels foreign to WELLegacy?
3
Authority Enhancement
Does this trend strengthen WELLegacy's positioning as a premium travel and wellness authority? Or does it make us blend into the generic travel content landscape?
4
Visual Elevation
Does this trend elevate our feed's overall aesthetic? Will it look cohesive three months from now, or will it feel like a jarring departure from our visual identity?
The Golden Rule
If a trend fails even one criterion, it's a no. Quality over virality. Brand integrity over algorithm chasing. Always.
Remember: WELLegacy's strength lies in consistency, not trend-hopping. Our audience comes to us for grounded sophistication and authentic storytelling—not for whatever's trending on TikTok this week. Participate in trends strategically and selectively, ensuring each one genuinely serves our brand narrative rather than simply chasing visibility.
Graphic Design & Template Development
This section represents one of the most creatively significant aspects of your role. You are not simply executing predetermined templates—you are helping shape and evolve WELLegacy's visual identity. This requires both creative vision and strategic thinking.
Design Software
Canva Pro (Primary)
Your primary design tool for creating templates, social media graphics, and brand assets. Canva Pro provides the flexibility and functionality needed for sophisticated design while maintaining workflow efficiency.
Adobe Creative Suite (Optional)
If you prefer working in Adobe Illustrator, Photoshop, or InDesign, you're welcome to use these tools. The focus is on quality output, not specific software.
Design Direction Development
WELLegacy is a premium-to-luxury travel and wellness brand, but our visual identity is still evolving. Your responsibility extends beyond template creation—you are actively helping develop our visual direction. This is a collaborative, iterative process that requires your creative interpretation and professional expertise.
Before creating any final templates, your first deliverable is critical: you must produce three distinct visual style concepts that represent different potential directions for WELLegacy's brand expression.
Visual Style Concepts
Also called style directions, design treatments, or visual identity mockups, these concepts are explorations of how WELLegacy's brand essence can be translated into visual language. Think of this as presenting three different aesthetic interpretations of luxury, wellness, and authenticity.
What Each Concept Should Include
1
Visual Direction
Your interpretation of luxury + wellness + authenticity
2
Sample Layouts
2–3 post examples demonstrating the concept
3
Story/Reel Covers
Sample showing how the concept applies across formats
4
Aesthetic Approach
Look and feel including textures, spacing, layout rules
5
Imagery Curation
Examples showing image selection and treatment
6
Tone Visualization
How you interpret brand tone visually
7
Design Rationale
Brief explanation of your creative choices
These concepts will be reviewed, discussed, and refined together. Once a visual direction is approved—or elements from multiple concepts are combined—you'll move forward with creating the comprehensive template library. This collaborative process ensures your creative expertise shapes WELLegacy's visual future while staying aligned with brand essence.
Creative Freedom & Strategic Alignment
You have significant creative latitude in proposing these concepts. Explore different approaches to luxury—some might lean more minimalist and editorial, others more rich and layered. Some might emphasize typography and whitespace, others might focus on immersive imagery. The goal is variety that still honors WELLegacy's core values of authenticity, warmth, and grounded sophistication.
Imagery Style Expectations
While you have creative freedom in developing visual direction, imagery must consistently reflect WELLegacy's core values and aesthetic philosophy. These guidelines ensure every image—whether you source it, select it, or commission it—authentically represents our brand.
Warm & Intentional
Images should feel inviting and purposeful, never cold or impersonal. Warm color palettes, golden hour lighting, and genuine emotional moments create connection.
Connection-Forward
Prioritize images showing authentic human interaction, cultural exchange, meaningful moments between people, and genuine emotional experiences.
Natural Lighting
Favor natural, soft lighting over harsh artificial sources. Sunrise, sunset, diffused daylight—lighting that feels organic and real.
Authentic Experiences
Choose images of real moments over staged productions. Avoid overly posed, artificial, or clearly stock photography scenarios.
Minimal Filter Usage
Light editing for consistency is fine, but avoid heavy filters, unnatural saturation, or trendy color grading that will feel dated quickly.
Luxurious, Not Pretentious
Images should convey premium quality and sophisticated taste without feeling ostentatious, exclusive, or unapproachable.
The imagery you select or create will become inseparable from WELLegacy's brand identity. Each image is an opportunity to reinforce our values—authenticity, connection, renewal, luxury with soul. When you're choosing between images, ask yourself: Does this feel like something a real WELLegacy traveler would experience and remember? Does it make you want to be there, or does it just look nice? Choose the former every time.
Template Deliverables
Once your visual style concept is approved, you'll develop a comprehensive template library that serves as the foundation for all WELLegacy social media content. These templates must balance consistency with flexibility—recognizable as WELLegacy while allowing for creative variation.
Instagram Post Templates
5–8 variations covering different content types—quotes, destination highlights, testimonials, educational content, aesthetic posts. Each should feel cohesive yet distinct.
Carousel Templates
2–3 multi-slide sequences for storytelling posts, educational content series, and destination deep-dives. Design for seamless visual flow across swipes.
Instagram Story Templates
6+ variations for different story types—behind-the-scenes, polls, Q&As, destination teasers, client features. Ensure thumb-stopping impact.
Facebook Post Templates
Adapted versions of Instagram templates optimized for Facebook's dimensions and audience expectations—slightly different pacing and information hierarchy.
Highlight Covers
Cohesive set of Instagram Story highlight covers that organize archived content—Categories might include: Destinations, Wellness, Reviews, Planning Tips, FAQs.
Reels Cover Templates
Eye-catching cover images for Reels that work both in-feed and on the Reels tab—ensure text is legible, imagery is compelling, branding is subtle but present.
Branded Quote Graphics
Templates for sharing inspirational quotes, testimonials, or brand messaging—elegant typography, minimal design, maximum impact.
Seasonal/Campaign Templates
Special templates for specific campaigns, holidays, or themed content series—maintain brand consistency while allowing for celebratory variation.
These templates are living documents. As you use them, you'll identify opportunities for refinement and expansion. Schedule quarterly template reviews to ensure they continue serving WELLegacy's evolving needs and aesthetic vision.
Technical Specifications
While creative expression is encouraged, technical specifications are non-negotiable. These platform standards ensure your content displays properly across devices and maintains professional quality.
Instagram Specifications
Feed Posts: 1080×1350 pixels (4:5 ratio)
Reels: 1080×1920 pixels (9:16 ratio)
Stories: 1080×1920 pixels (9:16 ratio)
Carousel Posts: 1080×1350 pixels per slide
Profile Photo: 320×320 pixels minimum
Design Best Practices
Keep critical text and elements within safe zones
Test legibility on mobile devices
Maintain consistent visual weight across templates
Ensure brand elements are visible but not overwhelming
Facebook Specifications
Link Posts: 1200×630 pixels recommended
Square Posts: 1080×1080 pixels
Profile Photo: 180×180 pixels minimum
Cover Photo: 820×312 pixels
File Management
Save all templates as .PNG for quality
Maintain original working files (.PSD, .AI, or Canva)
Use clear, descriptive file naming conventions
Organize templates by platform and type
Version control for iterations (v1, v2, final)
Approval Workflow
1
Submit Visual Concepts
Present three distinct style directions with rationale and examples
2
Receive Feedback
Collaborative discussion and refinement of chosen direction
3
Create Template Drafts v1
Develop full template library under approved style
4
Owner Review & Revisions
Feedback loop for adjustments and refinements
5
Finalize & Organize
Move approved templates to official Brand Assets folder
6
Begin Content Creation
Start producing content using approved template system
Content Calendar & Posting Schedule
Strategic content planning prevents last-minute scrambling and ensures consistent, intentional brand presence. Your content calendar is both a creative planning tool and an accountability system—balancing spontaneity with structure.
Monthly Structure
Each month should be anchored by a cohesive theme that ties content together while allowing for variety within that framework. For example, "Reclaiming Your Rhythm" might explore how travel restores balance, with weekly sub-themes addressing different dimensions of renewal.
This thematic approach creates narrative continuity that builds audience engagement over time. Followers begin anticipating and looking forward to monthly themes, deepening their connection to WELLegacy's storytelling.
Monthly Components
One overarching monthly theme
Four weekly pillars or sub-themes
Special campaigns for holidays or travel seasons
Space for spontaneous, timely content
Calendar Required Elements
Post Type
Feed post, Story, Reel, Carousel—specify format for each piece of content
Caption Draft
Complete caption ready for review, including hooks, body, and CTAs
Image/Video Placeholder
Either final assets or clear descriptions of needed imagery
CTA
Specific call-to-action—soft or hard, with clear intention
Scheduled Date/Time
Precise posting schedule optimized for audience engagement patterns
Platform
Instagram, Facebook, or cross-posting—specify where content lives
Status
Draft / In Review / Scheduled / Posted—clear workflow tracking
Weekly Workflow Rhythm
Week 1
Create and schedule content for the next two weeks—staying ahead prevents stress
Week 2
Audit performance of posted content—what's resonating? What's falling flat?
Week 3
Create next content cycle based on performance insights and upcoming themes
Week 4
Monthly planning meeting—review month's performance, plan next month's theme
Tools, Platforms & Access
Your role requires access to multiple platforms and tools. This section outlines what you'll need, how to request access, and how to organize resources for maximum efficiency.
Canva Pro
Design platform for creating templates and social graphics—login credentials provided during onboarding
Meta Business Suite
Central hub for managing Instagram and Facebook—posting, scheduling, analytics, inbox management
Google Drive
Shared folders for brand assets, photography, templates, and collaborative documents
Primary team communication platform—real-time messaging, file sharing, quick questions
Scheduling Tool
Meta Business Suite primary, or Later if preferred—streamline posting workflow
Photo Asset Library
Organized folders of photography, stock imagery, and visual resources—clearly categorized for easy access
Brand Kit
Logo files, color codes, typography guidelines, approved templates—everything needed for brand consistency
All access credentials will be provided during your first week. If you're missing access to any tool or encounter login issues, escalate immediately via Slack—don't let access problems delay your work. Maintaining organized, efficient access to these resources is essential for smooth workflow and consistent output quality.
VA Responsibilities & Workflows
Your dual role encompasses both social media management and graphic design, requiring a balance of creative execution, strategic thinking, and operational excellence. This section outlines day-to-day responsibilities across both functions.
Social Media Responsibilities
Platform management across Instagram and Facebook
Content ideation aligned with monthly themes and brand pillars
Caption writing that embodies WELLegacy's brand voice
Comprehensive brand review across all six audit categories
3
Competitor Monitoring
Ongoing tracking of competitive landscape and positioning opportunities
4
Recommendations Report
Actionable insights and strategic suggestions for continuous improvement
Client & Inquiry Handling
You are the first point of contact for many potential WELLegacy clients. Your responses must be warm, professional, helpful, and aligned with brand voice—while staying within clearly defined boundaries.
Response Guidelines
During working hours: Respond to DMs and comments within a reasonable timeframe with warmth and professionalism
After-hours inquiries: Use scripted response and tag primary team for follow-up
Never: Make promises about services, pricing, or availability—direct all specific inquiries to the appropriate team member
Communication Protocols
Clear, consistent communication is the foundation of successful collaboration. These protocols ensure smooth workflows, prevent misunderstandings, and create accountability without micromanagement.
Working Hours & Availability
Core Hours
9:00 AM – 2:00 PM EST
During these hours, you must:
Check messages twice daily—start of workday and before logging off
Maintain reasonable response time
Log work through Time Doctor
Be available for quick syncs if needed
After-Hours Protocol
No responses expected outside working hours. If client inquiries or DMs arrive after 2 PM EST, use these scripts:
"Thank you for reaching out! Our team will get back to you first thing in the morning."
Then tag or forward to designated owner. Never let messages sit unacknowledged overnight—a quick auto-response maintains professionalism while protecting your boundaries.
At minimum, your communication pattern should mirror this structure to maintain continuity and transparency:
Morning Check-In
Confirm availability, note planned tasks for your work session, flag anything you need from the team to move forward
End-of-Day Check-Out
Summarize completed work, drop links to deliverables in Notion, list pending items and what's needed from owner, confirm next steps
This creates continuity and lets the team track progress without micromanagement. No loose files. No unlabeled drafts. No unannounced updates. Professional communication means nothing falls through the cracks.
Communication Excellence
Task Delivery Protocol
When submitting any work—whether content drafts, design concepts, reports, or templates—always include complete context to prevent back-and-forth confusion:
Direct Link
Provide a clickable link to the work—never just reference "I finished it" without easy access
Version Number
Label clearly: v1, v2, final, revised, etc.—version control prevents confusion
Change Summary
Brief explanation of what changed since last version (if relevant)
Outstanding Questions
List anything you need answered before proceeding to next steps
Response Time Expectations
During Working Hours
Respond within a reasonable timeframe, generally 1–2 hours. If you're deep into a focused task, send a quick acknowledgment and follow up with a full response when the task allows.
The goal is reliability, not immediacy. We respect deep work and focus time—just don't leave messages hanging all day.
After Working Hours
No responses expected. Protect your boundaries. Any client inquiries or DM messages should be acknowledged with after-hours scripts and handed off to proper team members the following morning.
Emergencies are rare and will be clearly communicated as such. Otherwise, off-hours are genuinely off.
Escalation Procedures
Escalate immediately via Slack using priority tagging if you encounter:
Technical access issues preventing work
Content approval delays that affect posting schedule
Negative comments or customer frustrations requiring strategic response
Misalignment in design direction or brand voice
Anything requiring strategic guidance beyond your scope
Uncommunicated roadblocks that could delay deliverables
Golden Rule: No surprises. No silent delays. No uncommunicated roadblocks. When in doubt, ask early rather than guessing wrong.
Meetings & Professionalism
Meeting Expectations
You may be asked to join various meetings as part of collaborative planning and strategic alignment. Attendance expectations:
Monthly Planning Syncs
Review previous month's performance, plan upcoming month's theme, align on strategic priorities—typically 45-60 minutes
Brand Direction Updates
Collaborative discussions about visual evolution, voice refinement, positioning—as needed for strategic decisions
Quarterly Review Meetings
Comprehensive audit review, performance analysis, goal setting for next quarter—typically 60-90 minutes
Content Strategy Evaluations
Deep dives into what's working, what's not, trend opportunities, competitive positioning—scheduled as needed
Weekly Standups (If Implemented)
Quick 15-minute syncs to align on priorities, address blockers, maintain momentum—optional depending on team needs
Attendance is expected unless planned absence is communicated in advance. If you can't attend a scheduled meeting, notify the team at least 24 hours ahead when possible.
Expectations for Professionalism
Communication Excellence
Communicate clearly and professionally
Ask clarifying questions as needed—better to ask than assume
Provide solutions alongside problems when possible
Keep tone warm, collaborative, and solution-oriented
Organizational Standards
Keep your workspace organized (Notion + Google Drive)
Maintain clear file naming and version control
Document processes and decisions for continuity
Confidentiality & Discretion
Maintain strict confidentiality at all times
Never share client information, business strategies, or internal discussions
Protect brand assets and intellectual property
Exercise discretion in all professional interactions
Proactive Ownership
Take initiative within your defined scope
Anticipate needs when possible
Flag potential issues before they become problems
Continuously look for improvement opportunities
Competitor Analysis Framework
Understanding WELLegacy's competitive landscape is essential for strategic positioning and differentiation. Your ongoing competitor analysis helps identify opportunities to strengthen our unique voice and visual identity.
Aspirational Travel Content Creators: Influential voices shaping how audiences think about luxury and meaningful travel
Adjacent Premium Service Brands: Non-travel brands that share our target audience and aesthetic sensibility
Conduct formal competitor reviews quarterly, with ongoing informal monitoring. Document findings in Notion with screenshots, analysis notes, and strategic recommendations for how WELLegacy can strengthen its distinctive positioning.
Crisis & Reputation Management
While we hope issues are rare, knowing how to respond professionally and strategically to challenging situations protects WELLegacy's reputation and client relationships. Your role includes frontline reputation management within defined parameters.
Types of Issues
Negative Comments
Criticism, complaints, or unfavorable feedback on posts or reviews
Travel Disruptions
Flight cancellations, hotel issues, unexpected changes affecting client experiences
Customer Frustration
Communication breakdowns, unmet expectations, service delivery concerns
Social Conflict
Disagreements in comments, controversial topics, sensitive cultural discussions
Response Principles
When addressing any challenging situation, follow these core principles to maintain WELLegacy's professional, warm, grounded brand voice:
Keep Tone Warm + Factual
Never defensive, never cold—respond with empathy while staying grounded in facts
Empathy First
Acknowledge feelings and frustrations before moving to solutions or explanations
No Blame
Never blame clients, vendors, or circumstances—focus on solutions and next steps
Keep Responses Short
Public responses should be brief and professional—offer to continue conversation privately
Escalate Internal Issues
Anything requiring strategic decision-making, refunds, or policy exceptions goes immediately to owner
When in Doubt
If you're uncertain how to respond to a sensitive situation, pause and escalate. It's always better to take a few extra minutes to consult than to respond incorrectly in haste. Tag owner immediately via Slack and don't leave the commenter hanging—a simple "Thank you for reaching out. We're looking into this and will follow up shortly" buys time while maintaining professionalism.
Paperwork & Contracts
Legal documentation protects both you and WELLegacy, establishing clear expectations, intellectual property rights, and professional boundaries. These documents must be reviewed, signed, and returned during your first week.
Required Documentation
1
Independent Contractor Agreement
Establishes your status as an independent contractor, outlines scope of work, compensation structure, working hours, and termination provisions. This is the foundation of our professional relationship.
2
NDA for Social Media & Design VA
Non-Disclosure Agreement protecting WELLegacy's confidential information, client data, business strategies, brand assets, and proprietary processes. Confidentiality is non-negotiable in this role.
3
Work-for-Hire / IP Assignment Agreement
Clarifies that all content, designs, templates, captions, and creative work you produce for WELLegacy become WELLegacy's intellectual property. This protects brand assets and ensures continuity.
4
Data Privacy & Security Policy
Outlines expectations for handling client information, platform access, password security, and data protection. You'll have access to sensitive information—this policy ensures it's protected.
5
Liability Waiver
Establishes boundaries of responsibility and liability, protecting both parties in the event of unforeseen circumstances or platform issues beyond your control.
6
Contractor Orientation Acknowledgment
Confirms you've reviewed this onboarding hub, understand all policies and expectations, and agree to uphold WELLegacy's standards and brand integrity.
All documents will be provided via email during your first day. Please review carefully, ask any questions you have, and return signed copies within 48 hours. We can't provide platform access until all paperwork is complete.
Your First 7 Days
Your first week establishes the foundation for long-term success. This intensive onboarding period requires focus, thoroughness, and proactive communication. Here's exactly what needs to happen:
1
Complete Full WELLegacy Brand Audit
Comprehensive analysis across all six audit categories with documented findings, visual examples, and strategic recommendations
2
Submit Three Visual Style Concepts
Present distinct design directions with sample layouts, rationale, and aesthetic approach for owner review
3
Build Two-Week Content Calendar
Planned posts with captions, visual direction, CTAs, and scheduling—demonstrating understanding of content pillars and brand voice
4
Deliver Trend + Competitor Review
Initial competitive landscape analysis and trend assessment showing strategic thinking
5
Sync with Owner for Strategic Direction
Scheduled meeting to review deliverables, align on visual direction, clarify any questions, establish ongoing communication rhythm
Ongoing Success Indicators
Beyond the first week, your success will be measured by these qualitative and quantitative indicators:
100%
Brand Consistency
Every piece of content aligns perfectly with WELLegacy's voice, aesthetic, and values
↑
Growth in Audience Quality
Not just follower count, but engaged, aligned followers who resonate with our message
↑
Increased Saves/Shares
Content valuable enough to save for later or share with others—true engagement
✓
Elevated Visual Identity
Feed that looks and feels premium, cohesive, intentional, and unmistakably WELLegacy
Bringing opportunities to the team before they're saturated—strategic, not reactive
AI Usage Guidelines
We support intelligent, responsible use of AI with clear boundaries. These guidelines protect WELLegacy's brand voice, originality, and premium positioning while allowing efficiency tools where appropriate.
AI May NOT Be Used For
To protect WELLegacy's unique voice and creative authenticity, AI is prohibited for these foundational tasks during your initial onboarding period:
Content Ideation
Early-stage creative thinking and content concepts must come from human interpretation of brand and audience
Brand Voice Development
Understanding and embodying WELLegacy's voice requires human intuition and emotional intelligence
Caption Writing & Storytelling
Captions, hooks, and narrative development must be authentically human—AI cannot replicate genuine voice
Template & Aesthetic Direction
Visual direction and design concepts require creative vision that AI cannot provide
Strategic Content Planning
Planning WELLegacy's unique content approach requires human understanding of brand positioning
These foundations must come from your own interpretation, intuition, and direct study of the brand. AI shortcuts here compromise authenticity and dilute brand voice—the very elements that make WELLegacy stand apart.
AI MAY Be Used For
Once you've internalized WELLegacy's voice and established brand mastery, AI may be used sparingly for efficiency:
Grammar Refinement: Light editing for clarity AFTER you've written original caption
Platform Tools: Built-in AI features within Canva or Meta Business Suite for technical tasks
Phrasing Enhancement: Minor refinement after brand voice is fully established
Structured Lists: Formatting tasks like "7 ways to organize a file system"
Efficiency Support: ONLY after brand vision and voice are fully internalized and approved
Timing Qualifier
Phase 1: Weeks 1–4
Zero AI usage for ideation, captions, design direction, or brand voice. Everything must be original, human-crafted, and aligned with onboarding materials.
Phase 2: After Brand Voice Mastery
AI may be used sparingly as polish—not as creator. Owner will confirm when you've reached this phase.
Non-Negotiable
AI cannot replace your creativity, your understanding of WELLegacy's emotional tone, human interpretation of wellness/legacy/luxury/connection, or your strategic insight as a social media professional.
If AI is used improperly or excessively, access and responsibilities may be adjusted. When in doubt, create without AI assistance.
Welcome to the WELLegacy Team
You've reached the end of this comprehensive onboarding hub, but you're just beginning your journey with WELLegacy. Everything in this document exists to set you up for success—to give you the context, tools, expectations, and creative framework needed to excel in your dual role as Social Media Manager and Graphic Designer.
This role is more than scheduling posts and creating graphics. You're becoming a guardian of WELLegacy's brand voice, a curator of visual storytelling, and a strategic partner in building something meaningful. The work you do will shape how thousands of people discover WELLegacy, connect with our values, and ultimately transform their relationship with travel.
Remember These Core Truths
Quality always trumps quantity
Authenticity resonates deeper than perfection
Every caption, every image, every design choice matters
Your creativity is valued—bring your full self to this work
Questions are encouraged; assumptions are not
We're building something exceptional together
You Have Everything You Need
This onboarding hub is your reference guide, your creative compass, and your operational manual. Return to it often—especially in your first 90 days. As questions arise, most answers live within these pages.
And when questions arise that aren't answered here? That's what your team is for. Ask. Clarify. Collaborate. We're here to support your success.
"Legacy isn't built in a day. It's built in the daily choices to show up with intention, create with authenticity, and honor the trust placed in us."
Welcome to WELLegacy, Emmanuel. We're excited to see the unique perspective, creativity, and excellence you'll bring to this brand. Let's create something extraordinary—together.